At Diag Depot, we want to ensure you are satisfied with your purchase. Please review our guidelines for returns and refunds below:
 

• Return Window: We accept returns within 30 days of delivery.
   

• Eligibility: To qualify for a return, the unit must be unused and unregistered. Once a product has been registered, it is no longer eligible for a return or refund.

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• Process: Please contact us via phone or email before sending any items back. You will need to provide your serial number so we can verify the registration status of the unit.

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• Shipping Costs: For non-defective returns, the customer is responsible for all return shipping costs. If you believe you received a defective item, please contact us directly so we can assist you.

   

• Refund Timing: Once we receive and inspect the returned item, refunds are typically processed within 1-2 business days