top of page
Frequently asked questions
Orders & PaymentShipping & DeliveryReturns & RefundsProducts & CompatibilitySoftware & UpdatesWarrantySupport & Contact
What is your return policy?
We accept returns within 30 days of delivery on unused and unregistered units. Please contact us before sending anything back – you'll need to provide your serial number for verification.
Can I return a product that has already been registered?
No. Once a product has been registered, it is no longer eligible for a return or refund.
Who pays for return shipping?
For non-defective returns, the customer covers return shipping costs. If your item is defective, contact us and we'll work with you directly.
How long does it take to receive my refund?
Refunds are processed within 1–2 business days after inspection.
bottom of page
.png)