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Frequently asked questions
Orders & PaymentShipping & DeliveryReturns & RefundsProducts & CompatibilitySoftware & UpdatesWarrantySupport & Contact
How can I contact DiagDepot?
Email us at thediagdepot@gmail.com or call 800-586-3364.
What are your business hours?
Monday–Thursday, 7:00 AM – 3:00 PM ET and Friday 7:00 AM – 11:00 AM ET. You can also email us anytime and we'll respond as soon as possible.
I have a technical issue – can you help?
Technical issues are handled by Autel's support team. Reach them at 1-855-AUTEL-US (288-3587), Monday–Friday 9:00 AM – 6:00 PM ET, or email ussupport@autel.com.
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